Kawartha Vacuum - Your One Stop Online Vacuum Shop

Conditions of Use

Terms and Conditions

By accessing this website you agree to these terms and conditions. The material content contained within the website KawarthaVacuum.com is made available for your personal or commercial use only. References in these Terms and Conditions to “we”, “us” and Kawartha Vacuum Incorporated. Visitors under the age of 18 should not register with this website or submit any information to us. Kawartha Vacuum Inc will not be liable for any costs incurred by you to access the Site such as telephone, computer or other. We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

External Links This site may contain links to other sites. KawarthaVacuum.com is not responsible for the privacy practices or the content of such Web sites. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The website is provided “as is”. Accessing the website is entirely at your own risk.


You can place an order by Internet on our website: KawarthaVacuum.com 24 hours a day and 7 days a week.

When you place an order to purchase a product from us, we will send you an e-mail confirming the exact details of your order and how your product will be delivered. Should you not receive an acknowledgment within 5 business days, please contact us.

Acceptance of an order placed by you online and the completion of the contract between you and Kawartha Vacuum Inc will take place when your order is dispatched.

Non-acceptance of an order may be a result of one of the following:

The product you ordered being out of stock

Our inability to obtain authorisation for your payment

The identification of a pricing or product description error

Failure to meet the eligibility to order criteria set out in the Terms and Conditions If for any reason your payment cannot be authorized we invite you to pay by another method. We may use a credit reference agency to verify your details. Shortly after you have placed an order with us through the checkout process an email will be sent to you acknowledging the exact details of your order. Should you not receive an acknowledgment within 5 business days, please contact us.

Acceptance of an order placed by you online and the completion of the contract between you and Kawartha Vacuum Inc will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.

Product Information

We take great care when putting information on-line with respect to the essential characteristics of our products, notably with respect to the technical descriptions emanating from our partners and suppliers and the photographs illustrating the products; this however, within the technical limits that exist and with respect for the best standards on the market.

Price and Payment

The prices indicated on the Site are in Canadian Dollars and does not include TAX and Delivery. The possible delivery costs are indicated for the User as products are chosen and are invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any time but will apply the current rates as indicated to you on the site at the time the order was placed. We would like to inform you that if an obviously incorrect price appears on our website (a price that is clearly too low, for example), and for whatever reason (IT bug, human error, technical error etc.), we will contact you to ask if you wish to continue with the order or cancel it. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. We offer two methods of payment: Bank Transfer or via PayPal. If you have paid by Bank transfer, the funds must be cleared into our account prior to any goods being dispatched. In this instance if we owe you a full or partial refund, we will send a refund Bank transfer for the correct amount.

Delivery, non-delivery and loss

Delivery will be made any time during the agreed delivery period. Where a delivery is attempted but not possible, the delivery staff will leave notification of attempted delivery and will make contact to re-arrange. A charge may apply where a return visit is required for delivery, however every attempt will be made to deliver without a need to re-charge. All deliveries must be signed for except for items sent by post and which are small enough to be put through your letterbox. There must be a person over 18 years of age to sign for each order. Any problem with goods noticed at time of delivery should be brought to the delivery staff’s attention immediately. Please make sure you keep the receipt enclosed with your goods. Delivery dates are approximate only and not of the essence of the contract. We do everything in our power to respect the delivery times indicated on our website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery or by force majeure. By force majeure is meant all events or circumstances beyond the control of Kawartha Vacuum Inc which by their nature could not reasonably have been foreseen by Kawartha Vacuum Inc or, if they could reasonably have been foreseen, are unavoidable or beyond the reasonable control of Kawartha Vacuum Inc, and which prevent or hinder the total or partial performance of any obligation under this contract. In the event where you do not receive your package in the indicated time frame, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. We must be notified in writing of the non-receipt of any goods by you within 21 working days of the invoice date, failing which we shall be under no liability whatsoever to you, who shall nevertheless hold Kawartha Vacuum Inc indemnified against any loss arising, or damage suffered, through failure to inform us within the required time limits.

Returns procedure and refunds

We hope you will be pleased with your purchase. Should you wish to return anything bought from us we will be happy to refund the product provided it is in fully re-saleable condition. Returns should be made within a reasonable time (14 days) and in the original, undamaged packaging. Prior to return, a Return Merchandise Authorization should be obtained. Shipping fees remain the customer’s responsibility. We request that you send us the merchandise by registered post and that you purchase insurance with the carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Kawartha Vacuum Inc does not assume for in-transit damage or for packages that are not delivered to us. Lost and damaged products are not covered under product warranty. If the product is returned for refund, shipping and insurance charges are not refundable. If the item purchased was offered with free shipping, the original outbound shipping costs will be deducted from the refund. Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. No refunds or exchanges are offered for individual items that are surplus to requirements or simply unwanted, e.g. components within an installation kit.

Product Warranties

Several types of warranties are available for the products sold on our website.

Changes to Terms & Conditions

We will occasionally update our Terms and Conditions to reflect company and customer feedback. You will be subject to the policies and terms of conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). When a change is made, we will update the “Last Updated” date below. You are responsible for regularly reviewing these terms and conditions and for additional terms posted on this Site.

Contacting the Web Site

If you have any questions about this Terms and Conditions, the practices of this site, or your dealings with this Web site, you can contact: info@kawarthavacuum.com

Kawartha Vacuum - Your One Stop Online Vacuum Shop